Shipping policy
At Benjamin Clay, we work hard to deliver your order quickly and keep you informed throughout the shipping process. Please review the details below for information on processing times, delivery expectations, and shipping conditions.
Order Processing
Orders placed before 2:00 PM EST are typically processed the same business day.
Orders placed after 2:00 PM EST are processed the next business day.
All orders are prepared within 1–3 business days, excluding weekends and holidays.
Once your order ships, you will receive a confirmation email with tracking details.
Delivery Timeframes
We proudly ship worldwide.
Estimated delivery time for most destinations:
- United States: 7–10 business days
- International: 10-14 business days
While most packages arrive within this window, delivery times may occasionally vary due to customs processing, carrier delays, holidays, or peak shipping periods.
Shipping Rates
Flat-rate shipping is applied at checkout:
- United States: $4.99
- International: $6.99
Shipping costs are clearly displayed before your order is completed.
From time to time, we may offer free shipping promotions, which will be announced on product pages or during checkout.
Tracking Information
After your order ships, you’ll receive a tracking number by email.
Tracking updates may take 24–72 hours to appear after dispatch. Limited early tracking movement is normal while packages enter carrier networks.
Split Shipments
If your order contains multiple items, they may ship separately to ensure faster delivery.
If this happens, you will receive multiple tracking numbers.
International Shipping & Customs
For international orders:
- Customs duties, taxes, or import fees may apply depending on your country
- These charges are the responsibility of the customer
- Customs processing times may affect delivery speed
Address Accuracy
Please confirm your shipping address carefully at checkout.
We are not responsible for delivery issues caused by incorrect or incomplete address details. If an order is returned due to an address error, additional shipping fees may apply to resend it.
Delayed or Lost Packages
If your order appears delayed, please allow the full delivery window to pass before contacting us.
Most delayed packages arrive shortly afterward. If a carrier confirms a package is lost, contact us and we’ll assist with a resolution.
Contact
For shipping questions or support: